Data protection

Privacy Policy

General Information

In our privacy policy, you will find a clear overview of what happens to your personal data when you visit our website or contact us through it.

Cookies

No cookies are stored on your device when visiting our website.

Use of Our Website

Our website can generally be used without providing any personal data. If personal data (e.g. name, address, email, telephone number) is submitted to us via email communication, it will be processed solely in accordance with German data protection law and not shared with third parties.

Please note: data transmission over the internet (e.g. via email or contact form) may have security gaps. Complete protection from third-party access cannot be guaranteed.

Collection of General Access Data

When you visit our website, your browser automatically transmits data to our server, which is stored in anonymized log files. This includes:

• Date and time of access
• Referring URL
• Accessed files
• Data volume transmitted
• Browser type and version
• Operating system
• IP address (anonymized after 7 days)

This data is evaluated statistically, kept separate from any personally identifiable data, and deleted after 60 days. Basis: Art. 6 para. 1 lit. b GDPR.

Use of Google Maps

We integrate the Google Maps API for displaying geographical information. By using Google Maps, information about your use of the map may be transmitted to Google. For details, refer to: Google’s privacy policy.

Google Fonts

We use Google Fonts, loaded via the domains fonts.googleapis.com and fonts.gstatic.com. These are separate from other Google services. Personal account data is not transmitted when loading fonts.

Storage of Your Submitted Data

If you make a booking or request, we process the provided data for that purpose. Storage duration is based on legal accounting obligations or until customer revocation. Data is deleted as soon as it is no longer needed.

Amendments

We may revise this privacy policy to reflect changes in legal requirements or services. The latest version applies to future visits.

Your Rights

• Free information about your stored personal data
• Correction, blocking, or deletion of your data
• Right to file a complaint with the relevant authority

Contact us using the details provided in the imprint. For a list of data protection officers in Germany, visit: www.bfdi.bund.de

Objection to Unsolicited Contact

The use of contact data (from this privacy policy, imprint, etc.) for sending unsolicited ads or spam is prohibited. Legal steps will be taken in case of violations.

Data Protection Contact

We handle your data confidentially in line with regulations. The responsible entity is:

The Heidelberg Exzellenz Hotel
Rohrbacher Straße 29
69115 Heidelberg

Represented by:
Heidelboarding GmbH
Eppelheimer Straße 14
D-69115 Heidelberg

Phone: +49 6221 9150
Email: info@the-eidelberg.de